At the pulse of time: insurance advice 2021
Does your advisory services keep up with the pulse of time? Last year, insurers' customer-centric advice & communication was also put to the test. Customers increasingly want multichannel solutions and advice that is supported online.
That's why now is exactly the right time to introduce you to our varied digital solutions for customer advisory services, so that you can not only provide your customers with the best possible service, but also tap into new customer segments. It doesn't matter whether you rely on self-service advice, a hybrid solution or personal advice - digitally supported: We support you with your individual digital advisory solution - for advising both your private and your business customers.
"New year, time for building your new portfolio"
All the digital products and solutions in the riskine Advisory Suite can be combined to create your individual advisory set. We are happy to meet your requirements - both in terms of content and your customized frontend. Choose from products for private or business customer advisory and put together your digital consulting paths:
With our solutions, the wishes, needs and risks of your customers are optimally recorded and analysed. After all, the goal is to provide your customers with the best possible support in making financial decisions and to build sustainable relationships.
Whether online, collaborative or as a pure self-service solution on your website, in your customer portal or in your app: our high-quality solutions reach your customer via different touchpoints.
Selected Use Cases
Are you wondering how a solution like this could look in your company? Our solutions are used by our customers in many different ways and are always optimally integrated into existing systems. We have summarised 3 selected use cases for you:
Private Customer Advisory
One of the most important product combinations in our modular Product Advisory Suite is the holistic PCA solution (Private Customer Advisory). It simplifies tedious manual processes, ensures a holistic collection of customers' needs, dreams and goals, and derives direct recommendations of suitable insurance products.
A use case: The PCA solution is used as a collaborative advisory service for a large insurer. The customer finds gamified advice sections on the website, which he or she can click through independently. In the process, he or she recognises the possible need for action and can make an appointment directly with the advisor. The data is transferred to the advisor's solution and the advisor can simply continue the consultation. The multichannel solution becomes an experience for customers and advisors due to the particularly user-friendly and appealing design.
As an additional module, our customer has added the RSR, which displays risk topics from news and social media in real time in a well-structured dashboard.
The use of PCA has resulted in -25% customer fluctuation and 35% more cross and upselling.
360° Retirement Planner
With our 360° retirement planner you can holistically calculate your customer’s expected pension gap with inclusion of all 3 pillars (statutory, occupational & private) and display them with expected monthly pension payments.
By using it, more advisory services on old-age provision are carried out and possible gaps in the household budget are identified at an early stage. Customers gain deep insights and a better understanding of the topic through analyses and calculations.
One use case is a self-service path on the website of an online pension advice platform. End customers fill in their data and receive a detailed analysis. This gives customers (also online) a comprehensive overview of their financial situation. Afterwards, it is possible to contact advisors directly. The advisors receive all data in a well-structured way so that they can continue the consultation directly.
Insurance Bot
Our intelligent Insurance Bot is currently in particularly high demand. It not only accepts initial enquiries, but also takes over parts of the initial advisory service with its comprehensive and pre-trained insurance know-how.
The insurance bot answers service enquiries, handles claims, reports them or arranges phone calls. Of course, it can also analyse the risks and needs of your customers and advise them on insurance products. The Insurance Bot understands customers on the basis of powerful NLU. It recognises context and connections in the conversation. The applications are diverse, e.g. in an app, on the website or in the customer portal.
An application example: The Bot is in action by an insurance company as an expert on the topic of household insurance. Customers can ask questions about insurance 24/7, get advice on household insurance or just have a chat. The data entered is then processed in a structured way and passed on to advisors for further processing.
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