"New year, time for building your new portfolio"
A use case: The PCA solution is used as a collaborative advisory service for a large insurer. The customer finds gamified advice sections on the website, which he or she can click through independently. In the process, he or she recognises the possible need for action and can make an appointment directly with the advisor. The data is transferred to the advisor's solution and the advisor can simply continue the consultation. The multichannel solution becomes an experience for customers and advisors due to the particularly user-friendly and appealing design.
As an additional module, our customer has added the RSR, which displays risk topics from news and social media in real time in a well-structured dashboard.
The use of PCA has resulted in -25% customer fluctuation and 35% more cross and upselling.
Beyond national borders